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Erie Insurance Ranks Highest in New-Buyer Satisfaction with the Auto Insurance Purchase Experience

Erie Indemnity Co. 
May 25, 2010            

Erie Insurance Earns Top J.D. Power and Associates Customer Satisfaction Award Three Years in a Row

(Erie, Pa., May 25, 2010) - Erie Insurance has earned the J.D. Power and Associates award for "Highest in Customer Satisfaction with the Auto Insurance Shopping Experience" for the third consecutive year. This award recognizes the top rankings in the J.D. Power and Associates 2010 Insurance Shopping StudySM, which evaluates the experience of customers purchasing a new auto insurance policy.  

The 2010 J.D. Power and Associates Insurance Shopping StudySM examines the purchasing behaviors and overall satisfaction of buyers who shop for a new auto insurance company. Three factors are measured to determine overall satisfaction and are listed in order of importance as: distribution, price and policy offerings.

Erie Insurance achieved the highest ranking with strong performance across all factors.

"This award reflects the continued promise of Erie Insurance employees and agents to be above all in service to our customers and consumers," said Terry Cavanaugh, president and CEO.

"To receive this outstanding recognition for three consecutive years is phenomenal," added Cavanaugh. "Our knowledgeable independent ERIE Agents continue guiding customers in their communities to make the best insurance coverage decisions."

For more on the 2010 Insurance Shopping Study and Erie Insurance's award, see the J.D. Power and Associates Web site.

About Erie Insurance: According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 14th largest automobile insurer in the United States based on direct premiums written and the 18th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has over 4.1 million policies in force and operates in 11 states and the District of Columbia. Erie Insurance Group ranks 484 on the FORTUNE 500. To learn more, visit


About J.D. Power and Associates: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction.  The company's quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Melissa Ferrie
Public Relations
1-800-458-0811, ext. 4934, or 814-870-4934

Posted Tuesday, May 25 2010 4:05 PM
Tags : Insurance, Company News

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